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#TRACK IP ADDRESS ASK FM UPDATE#
#TRACK IP ADDRESS ASK FM PRO#
#TRACK IP ADDRESS ASK FM CODE#
#TRACK IP ADDRESS ASK FM DOWNLOAD#

Click the Edit button at the bottom of the page.

Have the client access the Pandora menu on the Administration page of the control panel.

If a client reports hearing explicit lyrics, have the client confirm that the explicit content filter is turned ON in the control panel AND for the personal Pandora account that is being used. The client would have to work with their firewall provider to fix any network blockages that are affecting Pandora iO playback.

#TRACK IP ADDRESS ASK FM PRO#

The Pro iO Network Requirements guide provides additional information regarding wireless range.Ī firewall, such as a SonicWall, on the client's network can potentially cause songs to cut out intermittently.

Walls and long distances between the player and WiFi router can also cause poor WiFi reception.

Installing the player on a glass or metal surface can cause poor WiFi reception.

If the ProFusion iO player is connected via WiFi, these symptoms may be caused by a signal reception issue.

If the control panel often displays a small window with the word "Loading." and a progress bar, this is often indicative of slow network traffic.

Run a network diagnostic test on the player.

Have the client visit from a computer on their network to test speed/bandwidth (NOTE: this online tool is not licensed by Mood Media and is only used to determine approximate bandwidth for a client's network).

#TRACK IP ADDRESS ASK FM DOWNLOAD#

If the player fails to download data fast enough, the player will not be able to consistently stream music. Verify the client's network has enough bandwidth for the ProFusion iO player to stream.These symptoms usually indicate there is an issue with the client's network (either bandwidth limitations or WiFi signal difficulties). If audio is not restored after performing the steps above (and the source player and sound system components show symptoms of normal playback), proceed to dispatch a technician.If the PROTECT or PEAK light remains illuminated after removing the RCA cables from the back of the amplifier, the amplifier may be defective and need to be replaced. If PROTECT or PEAK light turns off when the RCA cables are removed from the back of the amplifier, the source player may be overloading the amplifier zone (try lowering the source player volume to resolve). Have the client confirm status of indicator lights on the amplifier and sound system equipment (ex.Verify the volume level on the sound system equipment (including wall volume controls, if present) is turned up to an appropriate level.Verify the sound system components (amplifier, mixer/processor, etc.) are turned on and receiving power.

Verify the other end of the RCA audio cables are securely connected to the appropriate input zones on the amplifier (varies based on model).Verify the RCA audio cables are securely connected to the appropriate output zones on the source player (Zone 1/L and Zone 2/R).Verify that the volume slider in the online control panel is turned up to its highest settings (100) and not muted.If the track title/artist and album art are displayed, it's a good indication that music is playing from the source player normally. Check the online control panel for messages regarding error codes, muted zones, or dayparting events.

Have the client confirm that the POWER indicator light is lit to ensure that the player is receiving power. Need to reverse an RMA in Unity? E-mail Client Satisfaction Managers with the Device ID and reason why we need to reverse the RMA.

If the device record in Unity remains inactive, the player will eventually revert to "Machine Expired".

#TRACK IP ADDRESS ASK FM CODE#

If a reactivation code is provided to the client, the player should always be re-activated via Unity. A new lock code will generate on the player if the unlock code is not entered prior to midnight. Unlock codes retrieved from Unity will expire at midnight in the client's time zone.

When the correct unlock code is entered, the control panel should return to the Zone page and allow music playback.

Have the client enter the unlock code into the control panel and click Reactivate device.

Use the Device Reactivation tool in Unity to generate a 4-digit unlock code (NOTE: reactivation codes are unique to each player in Unity).

A 8-digit lock code should appear on the online control panel.

#TRACK IP ADDRESS ASK FM UPDATE#

Review update history and verify the configuration number on the player to determine the reason for lack of update(s) AFTER providing an activation code. B) The player has not been updated in the last 5096 total days (247 days) and has not been updated during this timeframe.Review the client's Oracle invoices and comments in Unity BEFORE providing an activation code. A) The player has been inactivated in Unity for non-payment or cancellation.